Frequently Asked Questions
1) How long does shipping usually take?
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Answer: The time frame depends on the item purchased. For small items, we generally ship via EMS, which takes 5-10 days. Mid sized to large parts going via container usually take 3 to 4 months to arrive after purchase. Vehicles and half cuts can take around 6 months to arrive depending on shipping schedule. However, due to COVID 19, there is a severe container shortage that has delayed shipping indefinitely.
2) How do you accept payment and in what currency?
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Answer: We accept a variety of payments. PayPal, Cash App, bank transfer, and cash are all accepted. We encourage customers to send payments in USD, but we are also able to accept other currency through PayPal.
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3) How often do you get new inventory?
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Answer: Our new inventory is a bit random but in general we are getting new inventory in daily.
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4) Do you inspect vehicles and parts before selling?
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Answer: Yes, we do thorough inspections on all in house products before we sell. However, we also sell vehicles and parts as is, that we are unable to inspect.
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5) What countries do you sell to?
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Answer: U.S. is our main customer but we have the ability to ship cars and containers to most countries.
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6) What other services do you provide?
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Answer: All of our services can be found on this website. Feel free to send us a message with any questions about services you might have an interest in.
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7) How long have you been in business?
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Answer: We have been an official company since 2013, but we have been in this business for much longer.
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8) Is your Texas location a store and open to the public?
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Answer: Our Texas location is the warehouse for our Japan containers and inventory. Typically, our Texas location is by appointment only. However, they are not a full functioning store as most of their independent sales come from Ebay and other sales sites. There are seasonal times when the Texas location is open daily for walk in business. They usually last about two months and pre determined.
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9) Can you source parts and cars in Japan?
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Answer: Yes, we have several sources for sourcing new and used parts and cars for export.
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10) Do you accept payment plans?
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Answer: Generally, for parts purchases we require payment in full before the purchase is complete. For half cut and vehicle purchases, we normally take the main deposit down and collect the shipping payment on the week of shipment from Japan.
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